Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.
The first phase of the Care Act has been implemented well, but this places new responsibilities on local authorities whose core funding is being significantly reduced.
Wave 1 City Deals encouraged cities to develop capacity to manage devolved funding and increased responsibility. It is too early to tell what impact they will have on growth.
This report evaluates whether government’s approach to managing the risks of flooding and coastal erosion is achieving value for money.
This briefing on the NHS and sustainability in England has been prepared for the Environmental Audit Committee. It focuses on identifying potential good practice, opportunities and challenges and draws on the NAO’s good practice criteria.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.
This report examines how the DWP is managing the process of getting to first payment in Universal Credit.
This report examines the government’s replacement of the COMPASS contracts for accommodation and support for asylum seekers.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.
DWP is working to manage the introduction of the housing benefit reforms and has a critical role to play in anticipating adverse consequences.
This report outlines the importance of recognising and adequately managing conflicts of interest.
The incentives on government Accounting Officers to prioritise value for money are weak compared to those associated with the day-to-day job of satisfying Ministers.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.
The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.