Confirmed impacts: Driving a customer service focus at the Education Funding Agency
Published on:This impacts case study shows how our work led to the Education Funding Agency’s launch of a single change programme to improve its customer service, use of data and business processes, and the skills of its people.
It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.