This Departmental Overview is one of 15 we are producing covering our work on each major government department. It summarises our work on HM Revenue and Customs during 2011-12.

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This guide is designed to provide a quick and accessible overview of the Department and focus in particular on where we believe the Department’s performance could be improved, using examples from our published work. They cover:

  • The department’s responsibilities and how it spends its money
  • Financial management
  • Reported performance
  • Issues identified in NAO reports

October 2012

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