This briefing note outlines major lessons for service transformation. It draws on lessons developed in our report Welfare reform – lessons learned but also sets out broader principles from our work auditing government programmes and reporting on value for money.
Jump to downloadsThis is an evolving area driven by continuing pressures on public spending and increasing efforts to transform services using iterative and responsive approaches. We are continuously developing our work in this critical area for government, and hope that these lessons prompt further valuable discussion.
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- Lessons for major service transformation (.pdf — 115 KB)
