Lessons learned

Showing 21 - 22 of 22 results

1. Welfare reform

   Insight Lessons learned

   29 May 2015

   It is important that the DWP use the hard lessons it learned from implementing its recent programme of welfare reforms to improve how it manages change and anticipates risk.

2. Over-optimism in government projects

   Insight Lessons learned

   19 Dec 2013

   Optimism bias in public sector projects is not a new phenomenon. But it is one that persists, frequently undermining projects’ value for money as time and cost are under estimated and benefits over estimated. This report uses our back catalogue to illustrate the consequences of over optimism. In doing so, we have identified some contributory factors – such as project complexity and an organisation’s culture of challenge.