How to improve operational services
Published on:These good practice guides share practical tips on improving the quality and efficiency of day-to-day services provided by government.
These good practice guides share practical tips on improving the quality and efficiency of day-to-day services provided by government.
The Delivery Environment Complexity Analytic (DECA) is a tool developed by the National Audit Office (NAO) to provide a high level overview of the challenges, complexity and risks to delivery of a project, programme, policy or area of work.
This guide helps Audit and Risk Committees ask the right questions when undertaking major digital change programmes using Agile.
This guide addresses the complex topic of corporate finance in the public sector and includes key questions to ask when scrutinising corporate finance activities.
This guide is aimed at accounting officers, chief executives, director
generals, directors and chief operating officers and people responsible for government services.
Our tool is primarily based on guidance from central government, most notably HM Treasury’s Audit and Risk Assurance Committee Handbook.
We have prepared this guide to help accounting officers, other senior leaders and policymakers understand how the NAO assesses the robustness of the evaluation arrangements in departments.
This framework provides a structured, flexible approach to reviewing models. It is intended to aid those commissioning or undertaking analysis of a model with the aim of determining whether the model is robust and reasonable.
This framework has a set of questions to assess whether a portfolio is achieving value for money
This guide will help ARACs recognise how climate change risks could manifest themselves and support them in challenging senior management on their approach to managing climate change risks.
This framework is intended as a useful tool for policymakers and regulators overseeing any given market.
This review suggests key questions to ask when reviewing major programmes.
This guide will help senior leaders in government departments to manage and improve the way public services are delivered.
This guide uses the NAO’s insights to show what can be done to counter the risk of fraud and error.
This guide helps audit and risk committee members to examine the impacts of the COVID-19 outbreak on their organisations.
This interactive round-up of NAO publications is intended to help Audit Committees, Boards and other users by outlining the latest NAO resources for governance and oversight, risk management and strategic management issues. It also sets out how to keep in touch with NAO insight on specific issues and/or sectors.
This report draws together our experience of the main challenges and barriers to better use of data across government.
More recent version available We published an updated version of this framework in April 2021 Background Major programmes are expensive, high profile and carry great uncertainties and risks. It is not surprising that many fall short of their objectives, in terms of cost and/or outcomes. The NAO has completed about 140 reports on major projects […]
This publication outlines some of the challenges in estimating and managing costs that we have observed in our work on major projects. It offers Accounting Officers and senior decision makers some ground rules and thoughts on factors to consider when challenging costs.
Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.