Showing 121 - 140 of 175 results

  3. Good practice contract management framework

    Insight Good practice guides

    Published on:

    The framework is a good practice guide for managing a broad range of contracts. It is particularly relevant for contracts where services are delivered over a long period of time (five years plus) where customers need to ensure that service levels and value for money are maintained over the duration of the contract.

  4. Benefit sanctions

    Insight Good practice guides

    Published on:

    The Department for Work & Pensions is not doing enough to find out how sanctions affect people on benefits.

  5. Market Analytic Toolkit: for assessing public service markets

    Insight Good practice guides

    Published on:

    This toolkit is designed to guide those overseeing public service markets or assessing the effectiveness of these markets in terms of value for money and user outcomes. It helps government address a set of new challenges around its use of markets to deliver public services, including oversight, consumer protection, regulation and helping to achieve effective competition and innovative delivery.

  7. Performance measurement by regulators

    Insight Good practice guides

    Published on:

    This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of regulators’ good practice. It’s complemented by ‘Performance measurement: Good practice criteria and maturity model’.

  8. Accountability to Parliament for taxpayers’ money

    Insight Good practice guides

    Published on:

    The incentives on government Accounting Officers to prioritise value for money are weak compared to those associated with the day-to-day job of satisfying Ministers.

  10. Competitive and demand-led grants: good practice guide

    Insight Good practice guides

    Published on:

    The Cabinet Office estimates that government commits around £130 billion to grants each year – nearly 20% of all government spend. Grants are an important delivery mechanism for policy across government, not just centrally but also in agencies, local authorities and other bodies across the public sector.

  11. Environmental and sustainability metrics briefing

    Insight Good practice guides

    Published on:

    This briefing gives a high-level overview of the range of metrics that government uses to assess and report on sustainable development and environmental protection, and how these compare with good practice principles for a performance management framework.

  12. Managing business operations– what government needs to get right

    Insight Good practice guides

    Published on:

    We present here what we’ve been learning about the problems government faces in managing its business operations, the actions taken to address them, and our analysis of what government needs to focus on to get this right.

  13. Investigating the impact of out-of-hours GP services on A&E attendance rates: multilevel regression analysis

    Insight Audit methodology

    Published on:

    This series of papers summarises the methodological approaches we have taken in carrying out innovative or novel analysis. Such analysis is conducted under our statutory authority to examine and report to Parliament on the economy, efficiency and effectiveness with which government departments and other bodies have used their resources.

    The Audit insights papers are methodological summaries and do not make new observations about value for money.

  15. Principles Paper: Managing provider failure

    Insight Good practice guides

    Published on:

    This paper explores the principles departments should use to manage provider failure. There is room for improvement in the way failure of providers is considered and managed.

  16. Fraud and Error Stocktake

    Insight Good practice guides

    Published on:

    The government continues to lose large amounts of money through fraud and error overpayments and many vulnerable people get less support than they are entitled to.

  18. Welfare reform

    Insight Lessons learned

    Published on:

    It is important that the DWP use the hard lessons it learned from implementing its recent programme of welfare reforms to improve how it manages change and anticipates risk.

  20. Modelling of maternity services in England

    Insight Audit methodology

    Published on:

    This paper sets out how we used a modelling technique called ‘discrete event simulation’ to investigate a local maternity service.