Decommissioning toolkit
Monitoring and evaluation: What does good practice look like?

This page is part of our decommissioning toolkit.

The table outlines what good practice should look like in some of the key areas relating to reviewing and evaluating decommissioning. It then identifies the risks of not following this good practice and looks at how these risks might be mitigated or what actions commissioners can take when the timeframe is very tight and good practice is difficult to achieve.

Good practice	Risks of not following good practice	Mitigating these risks
Carry out an evaluation of the process used for decommissioning– what worked well what did not	Learning about how to effectively commission and decommission services is lost and does not inform future practice. This can lead to mistakes or delays occurring in the future that could have been better anticipated if the learning from the past was captured and used	Ask all stakeholders involved in decommissioning (including users, providers, other agencies, technical advisors, staff etc.) to complete a short feedback form that asks what worked well and how the process could be improved
Carry out a post decommissioning review looking at impact and outcomes for users, the community, providers and statutory agencies	Future decommissioning or commissioning is not informed by past successes or failures Unintended consequences of decommissioning may be missed – some of these may be negative impacts on users, providers or the wider community	Ensure review is part of the commissioning approach used in the future

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Decommissioning toolkit: Table of contents

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