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How to improve operational services

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Insight Good practice guides

People and operations

Illustration of four people discussing ideas at a desk

Improving operational delivery in government

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Insight Good practice guides

People and operations

Whistleblowing in the civil service

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Insight Good practice guides

People and operations

Illustration of man coming out of a laptop, blowing a whistle

Civil service workforce: Recruitment, pay and performance management

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Report Value for money

Workforce

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Civil service leadership capability

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People and operations

People sitting in a hall, on a training course.

Leadership development in the civil service

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Report

People and operations

Latest work

FCDO’s overseas estate

Spring 2025

Work in progress

International

Making public money work harder

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Insight Lessons learned

Commercial and financial management

DWP customer service 

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Work, welfare and pensions

Improving family court services for children

Spring 2025

Work in progress

Child maintenance

Immigration: Skilled Worker visas

Spring 2025

Work in progress

Borders and immigration

HMRC customer service

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Report Value for money

Project and service delivery

Government property maintenance

Winter 2024/25

Work in progress

People and operations

NHS England’s modelling for the Long Term Workforce Plan

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NHS

Non-executive appointments

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People and operations

Group of business people having a board meeting
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