Search results for 'Project and service delivery'

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  1. HMRC customer service

    Report Value for money

    Published on:

    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  2. Whistleblowing in the civil service

    Insight Good practice guides

    Published on:

    Our guide is for people who deal with whistleblowers, investigate concerns or manage whistleblowing processes in government organisations.

  3. Use of artificial intelligence in government

    Report Value for money

    Published on:

    AI presents the government with opportunities to transform public services potentially delivering billions of pounds in productivity savings.

  4. Investigation into whistleblowing in the civil service

    Report Value for money

    Published on:

    Whistleblowing arrangements in government require further improvement with slow and inconsistent progress being made by departments and other civil service bodies, a new National Audit Office (NAO) report says.

  5. Lessons learned: government compensation schemes

    Work in progress

    Summer 2024

    We are conducting a thematic review of government compensation schemes for citizens who have suffered harm, hardship and distress from failures by public bodies.

  6. Cross-government working: lessons learned

    Insight Lessons learned

    Published on:

    This report draws on insights from our previous work to set out what effective cross-government working looks like and highlights some of the barriers.

  7. Cross-government working: good practice

    Insight Good practice guides

    Published on:

    This guide aims to support policy and delivery professionals responsible for delivering programmes involving more than one department in delivery.

  12. Resetting major programmes

    Insight Lessons learned

    Published on:

    This report uses our experience of auditing programmes to draw together insights to help decision-makers determine whether they should reset a programme and how to increase the chances of a reset succeeding.

  13. Investigation into the Homes for Ukraine scheme

    Report Value for money

    Published on:

    Our report aims to increase transparency by taking stock of what the Homes for Ukraine scheme has achieved to date, for what cost, and what can be learned.

  14. Cabinet Office functional savings

    Report Value for money

    Published on:

    The Cabinet Office reports efficiency savings across shared government functions, but they could implement a more robust approach.

  15. Good practice in annual reporting

    Insight Good practice guides

    Published on:

    This interactive guide sets out good practice principles for annual reporting with examples from public sector organisations.

  16. Evaluating government spending: an audit framework

    Insight Good practice guides

    Published on:

    We have prepared this guide to help accounting officers, other senior leaders and policymakers understand how the NAO assesses the robustness of the evaluation arrangements in departments.

  18. High Speed Two: Euston

    Report Value for money

    Published on:

    The government should use the two-year pause on new construction work at HS2 Euston to develop a design that is affordable, deliverable and value for money, according to a new National Audit Office report.

  19. The DECA: Understanding challenges in delivering project objectives

    Insight Good practice guides

    Published on:

    The Delivery Environment Complexity Analytic (DECA) is a tool developed by the National Audit Office (NAO) to provide a high level overview of the challenges, complexity and risks to delivery of a project, programme, policy or area of work.